If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your recent orders in Your Account.
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping charges to your credit card. For shipping charge refunds without a receipt, you must provide the original order number.
We usually process orders within 24 hours, but in some cases it can take up to 48 hours. To calculate when you will receive your order, you need to consider the processing time as well as the shipping method you selected. Example: If you selected UPS Ground Service, your total delivery time will be 2 days processing time + 3-5 days shipping time, so you can expect to receive your order 5-7 business days after you placed it.
Please note the following:
Credit card authorization and verification must be received prior to processing.
Jill B. Nimble reserves the right to hold orders for review.
Jill B. Nimble reserves the right to cancel orders containing information that cannot be verified.
Jill B. Nimble does not accept credit cards issued from a bank outside of the United States.
A business day is Monday though Friday, except holidays.
Unfortunately at this time, we cannot ship or bill orders outside of the United States, or accept credit cards issued from a bank outside of the United States. If you are outside of the U.S., please send us an email requesting information on how to purchase our merchandise outside the United States at email@example.com.
We're sorry for the inconvenience, but we currently do not ship to APO/FPO addresses.
The following order status definitions will help you understand your Jill B. Nimble Purchase History better. You may view your Purchase History under My Account.
Pending - Your order has been placed on the site, but items have yet to ship.
Partially Shipped - At least one item on your order has shipped and there are additional item(s) pending shipment.
Shipped - Every item on your order has shipped.
Cancelled - All items on your order were cancelled prior to shipment.
All shipping methods are completed on business days only, Monday-Friday.
Merchandise can be returned for a refund or exchange for any reason within 30 days from ship date. After 30 days, merchandise must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment whenever possible. Exchanges can be made for the same item in a different size or color only.
We reserve the right to limit returns.
Price Adjustments: A one-time price adjustment will be made within 14 days of the date of purchase. Price adjustments will be issued based on the original form of payment.
Include with the item returned:
Pack your return with the information listed above and in the original package if possible and send it to Jill B. Nimble USA at:
Jill B. Nimble Returns Department
2932 Marty Way
Sacramento, CA 95818
I'll never forget how a Jill B. Nimble coach saved me that day. That's why I can't wait to train with the Jill B. Nimble team for my next event. They took care of me when I was a complete stranger - I know they'll really support me for my next tri.